We have defined our Quality Policy as follows:-
The success of Alico (UK) Ltd. depends primarily upon the high quality and reliability of our services and the quality of our personnel and sub-contractor/supplier relationships. Quality ensures the reliability of our services and gains the confidence of our customers. We believe that our commitment to world class standards of quality is of prime importance and the efforts of all are directed to this objective. In order to achieve this, we have committed to the ISO 9001:2015 Quality Management System.
Our Quality Management System shall ensure that proper communication, process control and accountable records are generated for all work undertaken. Alico (UK) Ltd. is committed to ensuring the highest ethical and professional standards in the conduct of its business activities and are determined to ensure the company will never become a victim of any illegal activity or a vehicle for it. We recognize that it is a legal requirement for us to notify the regulatory authorities whenever it has suspicions of any criminal activity by individuals engaged in a money transfer transaction.
Within Alico we are committed to providing services and products which meet our customers’ specified contractual requirements. We are totally committed to setting and achieving quality standards that are capable of meeting, in all respects, the specified requirements and reasonable expectations of our customers.
We focus on developing a culture where the highest priority is given to ensure compliance with government regulations. This is supported by regular staff training to ensure staff are aware of the law and their responsibilities and the importance of reporting suspicious transactions and to underline the consequences of non-reporting. All personnel within Alico are charged with promoting these aims and are required to familiarize themselves with the contents of this Quality Manual which defines the Quality Management System that has been established and adopted as the means for achieving these declared objectives. Everyone connected with the company shall be supported according to their individual needs for personal development, training and facilities. We provide a framework for setting quality objectives.
It is our intention to pursue these goals and forge mutually beneficial supplier relationships. We are committed to continual improvement, in order to guarantee a high level of customer satisfaction are we are committed to satisfying all applicable statutory, legal and regulatory requirements.
Our Quality Management systems and processes shall be applied to every aspect of our activity and quality shall be the responsibility of everyone, in every activity, throughout the Company.
Qaiser Syed, Owner, Operations Director and MLRO
October 2025
